Return & Exchange Policy

30-Day Return Policy

Changed your mind? You can return your watch within 30 days of receiving your order for a full refund.

Eligibility Requirements

• Your watch must be unworn and in its original condition
• All original packaging, tags, and accessories must be included
• The protective film on the watch face should remain intact
• You must have your original proof of purchase or order number

Easy Exchanges

Want a different color or style? We’ve got you covered. Exchanges are free and straightforward.

Exchange Process

1. Contact us at support@goldenmaplewatch.com with your order number
2. Let us know which watch you’d like to exchange for
3. We’ll send you a prepaid return label (complimentary for exchanges)
4. Ship your original watch back to us
5. Once received, we’ll send out your new watch immediately

Refund Process

Once we receive and inspect your return, we’ll process your refund within 5-7 business days.

• Refunds will be issued to your original payment method
• You’ll receive an email confirmation once your refund is processed
• Please allow 5-10 business days for the refund to appear in your account (depending on your bank)

How to Start a Return

Starting a return is simple and straightforward:

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Watches that show visible signs of wear, scratches, or damage
• Customized or specially engraved items
• Items missing original packaging or accessories