Return & Exchange Policy

We want you to love your Golden Maple watch. If you're not completely satisfied, we're here to help with our seamless return and exchange process.

Our Commitment: Your satisfaction is our priority. We offer hassle-free returns and exchanges within 30 days of delivery.

📦 30-Day Return Policy

Changed your mind? You can return your watch within 30 days of receiving your order for a full refund.

Eligibility Requirements

Your watch must be unworn and in its original condition
All original packaging, tags, and accessories must be included
The protective film on the watch face should remain intact
You must have your original proof of purchase or order number

Important: Returns must be initiated within 30 days of delivery. After this period, we're unable to offer refunds, but we're always happy to help with exchanges or repairs.

🔄 Easy Exchanges

Want a different color or style? We've got you covered. Exchanges are free and straightforward.

Exchange Process

Contact us at goldenmaplewatch@gmail.com with your order number
Let us know which watch you'd like to exchange for
We'll send you a prepaid return label (complimentary for exchanges)
Ship your original watch back to us
Once received, we'll send out your new watch immediately

Processing Time: Exchanges are processed within 2-3 business days of receiving your return. You'll receive tracking information as soon as your new watch ships.

💳 Refund Process

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refunds will be issued to your original payment method
You'll receive an email confirmation once your refund is processed
Please allow 5-10 business days for the refund to appear in your account (depending on your bank)

Note: Original shipping costs are non-refundable. If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

📋 How to Start a Return

Starting a return is simple and straightforward:

Step 1: Contact Us

Email us at goldenmaplewatch@gmail.com with:

Your order number
Reason for return (optional, but helps us improve)
Whether you'd like a refund or exchange

Step 2: Receive Your Return Label

We'll email you a prepaid return shipping label within 24 hours. Simply print it out and attach it to your package.

Step 3: Ship It Back

Pack your watch securely in its original packaging and drop it off at your nearest post office or shipping location.

⚠️ Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Watches that have been worn or show signs of use
Items with removed or damaged tags
Watches with scratches, dents, or water damage
Custom or personalized items

🛡️ Damaged or Defective Items

We carefully inspect every watch before shipping, but if you receive a damaged or defective item, we'll make it right immediately.

Please contact us within 48 hours of delivery with:

Photos of the damage or defect
Your order number
A brief description of the issue

Our Guarantee: For damaged or defective items, we'll send you a replacement right away at no cost, or issue a full refund including original shipping costs.